We keep billing simple: you can cancel anytime, and you keep full access until the end of whatever you've already paid for. All purchases are final — we don't issue partial or change-of-mind refunds. If anything's unclear, email hello@whomi.bio.
1. What's paid?
The core whomi.bio profile is free forever. Paid products:
- Pro monthly — recurring subscription billed monthly via Stripe, or bought as a 30-day prepaid pass with crypto.
- Pro annual — a one-time prepayment for 12 months of Pro. It does not auto-renew; it simply runs out and you can re-buy.
- Founder lifetime — a one-time payment granting Pro forever plus a numbered Founder badge. Capped at 200 seats.
2. Cancellation — you keep what you paid for
- Pro monthly (card): cancel anytime from /dashboard → Billing → Manage in Stripe. Cancellation takes effect at the end of the current billing month — Pro stays fully active until that date, then your account reverts to the free tier. No further charges, no data deleted.
- Pro annual: there is nothing to cancel — it's a prepaid year that never auto-renews. Pro stays active for the full 12 months you paid for, then simply expires.
- Crypto purchases (monthly / annual passes): same as annual — prepaid periods that never auto-renew. Your plan runs until the pass expires.
- Founder lifetime: nothing to cancel — it's yours forever.
3. Refunds — all sales are final
Because cancellation never cuts your access short, we don't offer refunds: no partial-period refunds, no change-of-mind refunds, and no refund window on annual or lifetime purchases. Crypto payments are additionally non-custodial (paid straight to a wallet on-chain) and technically irreversible.
Two exceptions we will always make right — email hello@whomi.bio:
- Duplicate or erroneous charge — billed twice for the same period, or charged after a completed cancellation: we refund the duplicate.
- Anything your local consumer law guarantees — statutory rights (e.g., in the EU/UK) are unaffected by this policy.
4. How to contact us
For billing disputes, duplicate charges, or invoice questions, email hello@whomi.bio from your account email with your handle (@yourname) and the receipt ID (Stripe pi_…/ch_…, or the crypto order id / tx-hash from your Billing tab). We aim to respond within 2 business days.
5. Chargebacks
Please email us before filing a chargeback — we resolve genuine billing errors quickly. Chargebacks trigger automatic account suspension while the dispute is in flight.
6. Changes to this policy
Material changes will be announced by email to active paying users and reflected in the effective date at the top of this page. Purchases are governed by the policy in force at the time of purchase.