This page describes how billing, cancellations, and refund requests work for paid plans on whomi.bio. We keep it short and human — if anything's unclear, just email hello@whomi.bio.

1. What's paid?

The core whomi.bio profile is free forever. We currently sell two paid products:

Pro — a monthly subscription billed at the price listed on /pricing. Unlocks premium themes, advanced analytics, AI inbox summaries, Resume PDF exports, Slack/Discord/email webhooks, no “built with whomi.bio” footer, and a Pro badge.
Founder lifetime — a one-time payment that grants Pro features forever, a permanent Founder #N badge on your bio, and a spot on /founders. Capped at 200 seats total.

2. Free trial & first charge

Neither product has an automatic free trial. You're charged at the moment you complete checkout via Stripe. Your card statement will show STRIPE *WHOMI.BIO or similar.

3. Cancellation (Pro monthly)

You can cancel Pro at any time from your dashboard. Open /dashboard → Billing → Manage in Stripe. This opens the Stripe billing portal where you can cancel, update your card, or download invoices.

Cancellation takes effect at the end of the current billing period — Pro features stay active until that date, after which your account reverts to the free tier. No data is deleted on downgrade.

4. Self-serve refund (Founder lifetime, 7 days)

Founder is a one-time lifetime purchase, so we offer a no-questions-asked 7-day refund window starting from the date of your purchase. Within those 7 days you can refund yourself directly from /dashboard → Billing → Request refund next to your Founder transaction. The refund fires immediately against Stripe; your card is refunded within 5–10 business days, and your Pro entitlement + Founder badge + founder number are revoked at the same moment so the seat is reclaimable by the next buyer.

After 7 days, the Founder seat is locked in and is no longer refundable (it is, by design, a lifetime commitment in both directions).

5. Pro monthly — refund exceptions

Our default policy is no pro-rated refunds for partial months on Pro. That said, we do refund in the following cases — email hello@whomi.bio and we'll process it:

Accidental or duplicate charge — if you were billed twice for the same period, or charged after cancelling, we'll refund the duplicate within 5 business days.
Service outage / broken feature — if a core Pro feature is broken for more than 72 hours in a single billing period and we couldn't fix it, you can request a pro-rated refund for the downtime window.
Within 7 days of your very first Pro charge — if you change your mind within 7 calendar days of your first-ever Pro charge and have not made meaningful use of Pro-only features, we'll refund in full. (Subsequent monthly renewals are not covered by this clause.)

6. How to contact us

For any case not covered by self-serve refunds (Pro monthly exceptions, billing disputes, invoice questions), email hello@whomi.bio from the address on your account with:

Your whomi.bio handle (@yourname).
The Stripe receipt ID (starts with ch_ or pi_) — found in the email Stripe sent you.
A one-line reason. That's it.

We aim to respond within 2 business days. Approved refunds are issued to the original payment method via Stripe and typically settle within 5–10 business days, depending on your bank.

7. Chargebacks

Please email us before filing a chargeback. We almost always resolve issues faster directly — chargebacks trigger automatic account suspension while the dispute is in flight, which is no fun for either of us.

8. Changes to this policy

We may update this policy as the product evolves (e.g., when annual plans, new lifetime offers, or trials launch). Material changes will be announced via email to active paying users and reflected at the top of this page.

9. Contact

Billing, refund, or invoice questions: hello@whomi.bio.

Refund Policy