This page describes how billing, cancellations, and refund requests work for paid plans on whomi.bio. We keep it short and human — if anything's unclear, just email hi@whomi.bio.
1. What's paid?
The core whomi.bio profile is free forever. The only paid product today is Pro, a monthly subscription billed at the price listed on /pricing. A future Recruiter seat (for companies) will be a separate plan with its own terms — this policy will be updated at launch.
2. Free trial & first charge
Pro currently has no automatic free trial. You're charged at the moment you complete checkout via Stripe. Your card statement will show STRIPE *WHOMI.BIO or similar.
3. Cancellation
You can cancel Pro at any time from the Stripe billing portal linked inside your dashboard. Cancellation takes effect at the end of the current billing period — Pro features stay active until that date, after which the account reverts to the free tier. No data is deleted on downgrade.
4. Refunds
Our default policy is no pro-rated refunds for partial months. That said, we do refund in the following cases:
- Accidental or duplicate charge — if you were billed twice for the same period, or charged after cancelling, we'll refund the duplicate within 5 business days.
- Service outage / broken feature — if a core Pro feature (custom domain, premium widgets, custom chat themes, badge removal) is broken for more than 72 hours in a single billing period and we couldn't fix it, you can request a pro-rated refund for the downtime window.
- Within 7 days of first charge — if you change your mind within 7 calendar days of your very first Pro charge and have not made meaningful use of Pro-only features, we'll refund in full. (Subsequent monthly renewals are not covered by this clause.)
5. How to request a refund
Email hi@whomi.bio from the address on your account with:
- Your whomi.bio handle (
@yourname). - The Stripe receipt ID (starts with
ch_orpi_) — found in the email Stripe sent you. - A one-line reason. That's it.
We aim to respond within 2 business days. Approved refunds are issued to the original payment method via Stripe and typically settle within 5–10 business days, depending on your bank.
6. Chargebacks
Please email us before filing a chargeback. We almost always resolve issues faster directly — chargebacks trigger automatic account suspension while the dispute is in flight, which is no fun for either of us.
7. Changes to this policy
We may update this policy as the product evolves (e.g., when annual plans, recruiter seats, or trials launch). Material changes will be announced via email to active subscribers and reflected at the top of this page.
8. Contact
Billing, refund, or invoice questions: hi@whomi.bio.