Need a hand?
Send us a message and we'll get back to you at the email you provide. You can also reach us directly at hello@whomi.bio.
We usually reply within one business day. For billing questions include the email on your account; for bug reports a screenshot or the page URL helps us fix things faster. You can also check live system status or browse the changelog to see what recently shipped.
Common questions, answered fast
Billing, trials and refunds
Pro is $7/month or $70/year, and new users can start a 7-day free trial with a card on file — cancel before it ends and you pay nothing. Monthly subscriptions are managed through the Stripe billing portal in your dashboard (Billing tab), where you can update your card, download invoices or cancel in one click. Annual and Founder purchases carry a 7-day self-serve refund window; see the refund policy for details.
Account, username and data
Your handle is yours as long as your account exists — we never resell or recycle active usernames. You can export your profile data, disconnect integrations, or delete your account entirely from the Account tab. Deletion is immediate and removes your public bio, analytics, inbox history and stored widgets. GitHub sign-in users can also revoke access from their GitHub settings at any time.
Widgets and integrations
Live widgets pull public data from GitHub, Stack Overflow, LeetCode, npm and RSS feeds. If a widget looks stale, the source API may be rate-limiting — data refreshes automatically and usually recovers within the hour. The status page shows live health for every integration if you suspect something bigger.
Security issues
Found a vulnerability? Please report it responsibly via this form with the subject "security" — those reports skip the queue and go straight to the founder. See our security page for scope and disclosure guidelines.